Frequently Asked Questions

      Please read our FAQ before sending us a message.

      Product Warranty

      Standard 2 years shop warranty.

      Some products have listed each special warranty detail in the product page, please check the warranty there and if you have questions about the product you after, contact our customer service team.

      What are the delivery charges for orders from the Online Shop?

      Product delivery price will be displayed on the checkout page, but not all product has presented the delivery price due to quantity requirement.

      And If products which are without a delivery price. Contact our customer service team for an accurate delivery cost for your requirement.

      Which payment methods are accepted in the Online Shop?

      We accept payment by credit card, direct bank transfer & eftpos/cash at our showroom.

      How long will delivery take?

      Standard products – 1 to 2 weeks for nationwide delivery

      Back order products – 6 to 8 Weeks for manufacturer delivery to Auckland warehouse, and then 1 to 2 Weeks for nationwide delivery

      How secure is shopping in our Online Shop? Is my data protected?

      Our website is encrypted with SSL. Interior One use stripe payment gateway to handle credit card payments.

      What exactly happens after ordering online?

      Once your order been placed online, one of our customer service staff will contact you to process the order and arrange pickup/delivery/installation services with you.

      Do I receive an invoice for my order?

      Yes, we will email you the invoice by the time of your purchase.

      login/signup our Interior One Outlet account to track and trace your order

      Send us an email

        Please allow 1-3 days for us to come back to you. Thank you.

        We will contact you back as soon as we can, thank you. For urgent order please contact

        East Tamaki Factory/Showroom: 09 527 1602
        MON – FRI 8:00AM – 4:30PM, SAT – SUN CLOSE

        Rosedale Showroom: 09 415 7666
        MON – FRI 10:00AM – 5:30PM, SAT – SUN CLOSE

        Wairau Valley Showroom: 09 600 2827
        MON – FRI 10:00AM – 5:30PM, SAT – SUN 10:00AM – 3PM