Frequently Asked Questions
Please read our FAQ before sending us a message.
Standard 2 years shop warranty.
Some products have listed each special warranty detail in the product page, please check the warranty there and if you have questions about the product you after, contact our customer service team.
Product delivery price will be displayed on the checkout page, but not all product has presented the delivery price due to quantity requirement.
And If products which are without a delivery price. Contact our customer service team for an accurate delivery cost for your requirement.
We accept payment by credit card, direct bank transfer & eftpos/cash at our showroom.
Standard products – 1 to 2 weeks for nationwide delivery
Back order products – 6 to 8 Weeks for manufacturer delivery to Auckland warehouse, and then 1 to 2 Weeks for nationwide delivery
Our website is encrypted with SSL. Interior One use stripe payment gateway to handle credit card payments.
Once your order been placed online, one of our customer service staff will contact you to process the order and arrange pickup/delivery/installation services with you.
Yes, we will email you the invoice by the time of your purchase.
login/signup our Interior One Outlet account to track and trace your order
Send us an email
We will contact you back as soon as we can, thank you. For urgent order please contact
East Tamaki Factory/Showroom: 09 527 1602
MON – FRI 8:00AM – 4:30PM, SAT – SUN CLOSE
Rosedale Showroom: 09 415 7666
MON – FRI 10:00AM – 5:30PM, SAT – SUN CLOSE
Wairau Valley Showroom: 09 600 2827
MON – FRI 10:00AM – 5:30PM, SAT – SUN 10:00AM – 3PM