Shipping policy

Standard Delivery Service

In most cases we will dispatch your order within 2 working days after payment is received. We normally use NZ Post or Courier Post for small items, and PBT Logistic Transport transport for large items. We may use other freight service providers at our own discretion.

Estimated delivery time after we have shipped your order by different regions as below:

Small items:

Auckland: 1-3 workdays

North Island except AKL: 1-7 workdays

South Island: 3-10 workdays

Large items

Auckland: 1-10 workdays

North Island except AKL: 5-14 workdays

South Island: 5-21 workdays

Our carriers will endeavor to give you advance notice of the delivery to your address on the day if requested and whenever practical.

Please note: Estimated delivery time is NOT a guaranteed delivery time. Delivery time could be affected by many factors.

Note: Couriers and transport companies are experiencing extremely high volume recently, and there might be delays for up to 10 days at the moment. Please keep patient, and carriers will deliver your products as soon as they could.

All deliveries are door to door service only. The delivery driver will NOT do the following services:

Unpacking & assembly

Installation

Placement within your home

Old appliances removal

Rubbish takeaway

Click and Collect:

Click and collect is now available from our store located at UNIT 2 / 349 East Tamaki Rd, East Tamaki, Auckland. You could choose “pick up” at check out and we will send you an email notification once your order is ready to be collected. Please only come once you have received the notification. Please ensure you have a proper vehicle to load all your items prior to come to collect your purchase.

Inspection of goods

When accepting delivery or picking up the items, please ensure you inspect the unit carefully and make sure you are completely satisfied with the items (ie no damages, no dents etc) BEFORE you accept the delivery (ie, sign the doc, let the delivery driver go, or leave the collection point). Failing to do so may limit your right to claim such damages after you have accepted the goods.